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FAQS

Do you have an ATM? No, the Clermont Performing Arts Center does not have an ATM.

Is Clermont Performing Arts Center open to the public every day? The theater is not open to the public unless an event is scheduled, however, the Clermont Arts & Recreation Center where we are located does offer various daily recreational and senior programs. Please call 352-394-3500 for more information on those programs.

How do I rent spaces in (CPAC) Clermont Performing Arts Center?  CPAC is a separate division (entity) and is not involved in the rental portion of the building.
The Arts & Recreation Center, (ARC) division on the other hand, has several spaces of varying sizes to host your private event. To check pricing and availability, please call 352-394-3500.

How do I become a Clermont Performing Arts Center volunteer? New volunteers are typically added to our roster during our offseason each summer. Each new applicant must complete a City of Clermont volunteer application and submit to a background check. Please send an email to Kyla Marques  kmarques@clermontfl.org to request the necessary paperwork.

What is the theater’s Code of Conduct? The Clermont Performing Arts Center is committed to providing a safe and enjoyable atmosphere for everyone. We ask all guests to be respectful of those around them. Any guest who interferes with the enjoyment of another individual during an event is subject to immediate removal from the building. Additionally, standing on theater seats or any other building structures, or standing in aisles and doorways is also prohibited. If you are asked to leave and do not comply, we reserve the right to involve the Clermont Police Department.

How do I sign up for email updates? Guests can subscribe to our email updates by filling out a short form located outside of the Box Office or online on the Home Page of our website. The online form is located toward the bottom of the page under Join Our Mailing List.

Whom can I contact for guest services during a performance? Any guest in need of assistance during an event should notify any available usher, and the situation will be handled as quickly and discreetly as possible. The Manager on duty reserves the right to ask any disruptive audience member to leave without a refund.

What can I do if my tickets were lost or stolen? If your tickets have been lost or stolen, please contact the Box Office at 352-394-4800. We will be happy to reprint your tickets for you.

What if I am late for my event? Latecomers may be denied entry or given alternate seating at the discretion of the Manager on duty and in conjunction with the rules and stipulations of the production. Please make every effort to confirm the event start time and arrive accordingly in order to be in your assigned seat at the time your show is scheduled to begin.

What items are prohibited in the theater? Prohibited items include (but are not limited to) all weapons, including pocket knives, oversized bags, backpacks, outside food and beverages, cans, bottles, drugs, laser pens, costume masks and face paint, laptops, tablets, video cameras, DSLR cameras, tripods, audio recording devices and selfie sticks.

What is your refund and exchange policy? There are no refunds or exchanges on any performance unless a performance is canceled or rescheduled.  Beware of  unauthorized ticket seller sources and scalpers as they may be counterfeit or 'priced hiked'. If you buy tickets from sources other than our official box office located on premises or our official online seller (TIX) accessible via this website, we cannot be held responsible for validity or price paid.

Where can I view a seating chart? Seating charts are available by visiting the Mainstage page or the Black Box page this website and choosing a theater to view.

Do you have sign language interpreters?
Sign Language interpretation and Assistive Listening are available for performances by request.  Please submit a request via email at least two weeks prior for Sign Language interpretation.
Assistive Listening Devices are available for performances in the Mainstage and Black Box Theaters. Please contact the Box Office or an usher to obtain these devices.

What is your smoking policy? The Clermont Arts & Recreation Center, where the Clermont Performing Arts Center is located, is a smoke-free campus. All smoking and the lighting of matches, lighters, or any other flammable devices is not permitted in the building. E-cigarettes are also strictly prohibited.

What are the Box Office hours? Our NEW Box Office hours are daily; Monday thru Friday from 8a.m. until
5 p.m. The Box Office also opens two hours before each performance and during our Show intermissions.

How can I buy tickets to events at Clermont Performing Arts Center? Tickets for our events can be purchased in person at the Box Office during operating hours, by calling the Box Office at 352-394-4800, or online via the Buy Tickets button located on each page of our website.

Do you offer discounts? The Clermont Performing Arts Center offers various discounts depending on performance.  Call our Box Office for more details.

My tickets are at Will Call. How and when can I pick them up? Will Call tickets are available for pickup anytime the Box Office is open. You may also pick them up when you arrive before the start of your scheduled performance.

I forgot to print my tickets. Can you scan them from my smartphone? Yes, your ticket barcodes can be scanned directly from your smartphone.

I bought tickets for a show that got canceled or rescheduled. How do I get my money back? Ticket orders for canceled performances will be automatically refunded via the credit card used for the original purchase. Orders paid by cash or check will be refunded via a check issued by the City of Clermont.       Tickets for rescheduled performances will still be honored for the new date. If you are unable to attend the new date once it is announced, please contact the Box Office at 352-394-4800 to request a refund.

Does Clermont Performing Arts Center offer gift cards? At this time, The Clermont Performing Arts Center does not have gift cards available.

How can I make a special needs request? For assistance with wheelchair seating, contact an usher when arriving at the theater. When purchasing tickets, please contact the Box Office at 352-394-4800.

Does Clermont Performing Arts Center have a dress code? The theater does not have an official dress code, however, we recommend business casual for most performances.

What is the photo policy? The use of audio and/or visual equipment is strictly prohibited. Video cameras, tripods, recording devices and DSLR cameras are not permitted inside the theater unless prior approval has been given by management.

Where is Clermont Performing Arts Center located? The theater is located in Clermont, Florida, at 3700 S. Highway 27. Directions to the building are located under the Plan a Trip page on our website.

What kind of food and drinks are available during performances? A full bar including adult beverage, water and various light snacks is open in the main lobby before the show and during intermission for select performances. (Be kind and use our trash receptacles.)

Does the theater have age restrictions? Age appropriateness varies per performance and is at the complete discretion of parents who choose to bring children to a production at the Clermont Performing Arts Center. All children 2 and older must have their own ticketed seat.

What parking is available at the theater? Free parking is available in the parking lots on the north & south sides of the property. Handicap spaces are available as marked.

Is Clermont Performing Arts Center wheelchair accessible? Our building is ADA-compliant, featuring easy access for wheelchairs, completely free of stairs. There is also ample stair-free seating available, as well as plenty of wheelchair-accessible parking spaces.

Where can I find the performing arts center on social media? The Clermont Performing Arts Center has social media profiles on Instagram (@clermontpac) and Facebook (ClermontPerformingArtsCenter). Follow us for the latest updates.

What hotels are closest to the theater? Information about local hotels is located under the
Local Hotels page on our website.

What restaurants are nearby? Information about local restaurants can be found here: Trip Advisor

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